Last Updated: 14th November 2025

BDM Logistics (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with us, visit our website, or contact us using our online form. We operate as a Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
   BDM Logistics
   Armada Point, 16 Armada Way
   Beckton, London, E6 7AB
   +44 (0) 203 870 8700
   bdm@bdmlogistics.com
   Company No: 01563200
   For questions about this policy or how we handle your data, please contact our Data Protection Officer (DPO) or Privacy Lead at bdm@bdmlogistics.com

2. What Personal Data We Collect
   We collect only the personal data necessary to operate our business and respond to enquiries.

2.1 Information you provide directly
This includes information submitted through our website contact form or when communicating with us by phone or email:

• • Name

  • Email address

  • Phone number

  • Company name

  • Job title (if provided)

  • Any information included in your message or enquiry

2.2 Information collected automatically
When you visit our website, we may automatically collect:

• • IP address

  • Browser type and version

  • Device information

  • Cookies and tracking data

  • Browsing behaviour and interactions

2.3 Information from third parties
We may receive information from:

• • Clients or partners

  • Publicly available sources
    We do not use credit reference agencies for website enquiries.

2.4 Special category data
We do not intentionally collect special category data through our website. If such information is provided voluntarily, we will handle it securely.

3. How We Use Your Personal Data
   We use your data for the following purposes:

• • To respond to enquiries submitted through our contact form or by email

  • To provide our logistics, transport, and delivery services

  • To communicate with you, including service updates

  • To prepare quotations, proposals, or begin business discussions

  • To comply with legal and regulatory obligations

  • To improve our website and services

  • For security and fraud prevention

  • For marketing (only if you have opted in or if we have a legitimate interest)

We do not collect or process online payments on our website.

4. Legal Bases for Processing
   We rely on the following legal bases under the UK GDPR:

• • Contractual necessity: to process enquiries and provide services

  • Legal obligation: compliance and record-keeping

  • Legitimate interests: responding to enquiries, improving services, maintaining website security

  • Consent: for optional marketing communications
    You may withdraw consent at any time.

5. Marketing Communications
   We may send marketing emails about our services if you have opted in or if you are an existing customer and we have a legitimate interest. You may opt out at any time by clicking “unsubscribe” or contacting us.

6. Cookies and Tracking
   Our website uses cookies to improve functionality, security, and user experience. You can manage or disable cookies in your browser settings. A full Cookie Policy is available on our website.

7. Sharing Your Personal Data
   We may share your information with:

• • Logistics partners, couriers, or subcontractors (where relevant)

  • IT service providers such as website hosting, email providers, or CRM systems

  • Legal or government authorities where required

  • Professional advisers such as accountants or insurers
    We do not sell your personal data.

Where any third-party provider is located outside the UK, we use safeguards such as Standard Contractual Clauses (SCCs).

8. Data Retention
   We retain personal data only for as long as necessary. Typical retention periods include:

• • Enquiry data: up to 2 years

  • Customer and supplier records: 6 years (for tax and accounting)

  • Contracts and operational data: up to 6 years

  • Marketing data: until you opt out

  • Website analytics data: 12 to 36 months
    After these periods, data is deleted or anonymised.

9. Your Data Protection Rights
   Under the UK GDPR, you have the right to:

• • Access your personal data

  • Rectify inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing (including marketing)

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact bdm@bdmlogistics.com
If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk

10. Data Security
    We use appropriate technical and organisational security measures such as encryption, secure servers, access controls, regular audits, and staff training. While no system is completely secure, we follow industry best practices to reduce risks.

11. Third-Party Links
    Our website may include links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised date. Continued use of our website indicates acceptance of the updated policy.

13. Contact Us
    For questions or privacy concerns, contact:
    BDM Logistics
    Armada Point, 16 Armada Way
    Beckton, London, E6 7AB
    Email: bdm@bdmlogistics.com
    Phone: +44 (0) 203 870 8700